Find all hotels by Freetobook in Alton from SAR 548

"Only stayed for one night but staff were pleasant and helpful. Good transport links as hotel was only a few minutes walk from Portsmouth Harbour station and National Express coach stop."

"My room was on floor 2 towards the back of the hotel. The Gym was on floor 1 at the front of the hotel yet the music from the Gym and work out classes was so loud I couldn’t concentrate on work and had to have the TV on max volume. Then there was the loud banging at the same time, coming from an open door or window. Gym music and loud banging stopped at 10pm. The room had a glass door to the en-suite, so you had full view of the person sitting on the toilet and everything else private people do in bathrooms. The rainfall shower squirted water everywhere other than straight down. Looks like it hasn't been cleaned in the last 10 years. The carpets had many stains on it, making the room feel dirty if you walked around in bare feet. Bedside lamps each side were plugged into the only power socket by the bed. So you had to make a choice of light or your electronics. For the prices they charge you’d expect a much higher standard of room. £118 for one night in a small double room. Plus you have to pay for parking. It was like a continental cheap motorway motel worth maybe £40 per night at best. I assume you pay this over the top rate due to the Gym and having a Starbucks on site. I wouldn’t recommend this hotel to anyone. Go down the road to the Double Tree by Hilton and not only save yourself £30 or so, but you get a better room. Cleaner, more spacious, sockets everywhere round the room, better spacious desk to work, shower that works. free parking for Blue Badge holders."

"Pubic hair in shower otherwise room clean. A good view for a cheaper room. Very spacious room with nice furniture. Jacuzzi not working, stairs to pool feel dangerous. Bar was a nice area in evening for a drink or two. Breakfast had a lot of choice but hot food was almost cold which was a shame, buffets need refreshing. Roast potatoes in breakfast? If you remove the American hash browns from the English breakfast at least put bubble and squeak on. All staff interactions were great. "

"All meals had a good and verified selection, however we were not asked about any allergies."

"As I was on a business trip I needed to be out by 8am. Surprisingly, they don't start breakfast service until 8am on weekdays so not an option. Room was fine, a single with enough space. "

"C"

"I recently stayed at the Village Hotel Bracknell for a 1-night family stay (2 adults, 2 kids). The experience was unfortunately ruined by poor communication and rude staff. Room Issues Our family room was unbearably hot due to a broken AC. I reported this at 7:00 PM before dinner. When we returned at 9:00 PM, it was still broken. Reception initially claimed no other family rooms were available. Only after significant persuasion were we finally given two double rooms. I appreciate the eventual resolution, but it shouldn't have been a long winded negotiation. Dinner Disaster At our 7:00 PM dinner, no one warned us about kitchen delays or how the kids' meals worked. We waited a full hour for food (30 minutes for starters, 30 minutes for mains). To make matters worse, my son’s chicken tenders never arrived. When I asked, I was finally informed there was a "children's buffet." Had we known this when seated, we wouldn't have made hungry kids wait an hour for a missing meal. Breakfast Rudeness The next morning, the manager assigned us a table that wasn't made up yet. We placed our water beakers down, and a waitress rudely scolded us for putting items on an un-set table. I reported her unprovoked rudeness directly to the manager, who offered absolutely no apology. Basic hospitality and communication were entirely missing during our stay. Would not recommend unless you don't mind the poor customer service levels."

"Really unique property. Nice and clean. Nice friendly staff. Lots of little extras that were helpful. Games, market bag, coffee, tea and real milk. "

"Friendly staff in this hotel is in a great location. No disappointments here."