Grand Sapphire

Property class: 4

Choose dates to view prices

Located close to Zenkov Cathedral and Almaty Opera House, Grand Sapphire provides a playground, a hair salon, and dry cleaning/laundry services. Treat yourself to a facial, a body wrap, or a manicure/pedicure at LUXCOSMED, the onsite spa. Stay connected with free in-room WiFi, and guests can find other amenities such as a bar and a business center.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Spa
  • Free WiFi
  • Restaurant
  • Breakfast available
  • Business services
  • Bar
The current price is SAR 346
SAR 388 total
includes taxes & fees
4 Nov - 5 Nov

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Standard Single Room

Room

Standard Single Room

  • 18 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Standard Double Room

A hotel room with a large bed, a desk with a mirror, and a view of the city through the window.

Standard Double Room

  • 22 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Superior Single Room

Room

Superior Single Room

  • 18 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Superior Double Room

Room

Superior Double Room

  • 22 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Family Room, Mountain View, Executive Level

Room

Family Room, Mountain View, Executive Level

  • Mountain view
  • 35 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Deluxe Room, City View, Executive Level

Room

Deluxe Room, City View, Executive Level

  • City view
  • 32 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed

View all photos for Penthouse

Room

Penthouse

  • 51 sq m
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite

Room

Suite

  • 46 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bed

About the neighborhood

Located in Almaty, Grand Sapphire is in the business district. Almaty Opera House and National Museum of Kazakhstan are cultural highlights, or if an activity is on the agenda, check out Shymbulak Ski Resort. Looking to enjoy an event or a game? See what's going on at Almaty Central Stadium or Medeo. Visit our Almaty travel guide
Map
Dostyk avenue, 32, 32, Almaty, KZ, 050010

What's nearby

  • A snow-covered building with ornate domes and a central dome, surrounded by trees.
    28 Panfilov Heroes Memorial Park
    5 min walk - 0.5 km
  • A colorful church with multiple domes and a green roof, surrounded by trees and red flowers.
    Almaty Cathedral
    9 min walk - 0.8 km
  • A cityscape at dusk with snow-capped mountains in the background and a prominent building with a green roof in the foreground.
    Almaty Opera House
    14 min walk - 1.2 km
  • Panfilov Park
    7 min walk - 0.6 km
  • Zenkov Cathedral
    12 min walk - 1.1 km

Getting around

  • Almaty Station
    11 min drive
  • Almaly
    13 min walk
  • Almaty (ALA-Almaty Intl.)
    27 min drive

Restaurants

  • Домашний бисквит
    4 min walk
  • Vanilla
    6 min walk
  • Victory Mexican and Wild
    4 min walk
  • Пугасов
    6 min walk
  • William Lawson's 13
    2 min walk

About this property

Grand Sapphire

  • Upscale hotel near Zenkov Cathedral
  • Located close to Almaty Opera House and Almaty Zoo, Grand Sapphire provides a playground, a hair salon, and dry cleaning/laundry services. Indulge in a facial, a body wrap, and a manicure/pedicure at LUXCOSMED, the onsite spa. Free in-room WiFi is available to all guests, along with a bar and a business center.
  • Additional perks include:
    • Continental breakfast (surcharge), a roundtrip airport shuttle (surcharge), and smoke-free premises
    • Luggage storage, an elevator, and a front-desk safe
    • 1 meeting room, multilingual staff, and ATM/banking services
  • Room features
  • All 50 rooms offer comforts such as bathrobes, as well as thoughtful touches like free WiFi and safes.
  • Extra amenities include:
    • Bathrooms with showers and free toiletries
    • LED TVs with cable channels
    • Electric kettles, heating, and daily housekeeping

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8.6 out of 10, Excellent, 353 reviews
The price is SAR 534
SAR 628 total
includes taxes & fees
4 Nov - 5 Nov
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Frequently asked questions

Is Grand Sapphire pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Grand Sapphire?

As of 24 Shawwal 2026, prices found for a 1-night stay for 2 adults at Grand Sapphire on 4 Dhuʻl-Qiʻdah 2026 start from SAR 346, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What time is check-in at Grand Sapphire?

Check-in start time: 2 PM; Check-in end time: midnight.

What time is check-out at Grand Sapphire?

Check-out is at noon.

Does Grand Sapphire provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of KZT 5000 per vehicle applies.

Where is Grand Sapphire located?

Located in Medeu District, this spa hotel is within 1 mi (2 km) of Zenkov Cathedral and Almaty Opera House. Almaty Zoo and National Museum of Kazakhstan are also within 2 mi (3 km). Almaly is 13 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Grand Sapphire Reviews

8.0

Very Good

8.6

Cleanliness

9.2

Location

8.4

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 9 out of 27 reviews
Rating 8 - Good. 11 out of 27 reviews
Rating 6 - Okay. 4 out of 27 reviews
Rating 4 - Poor. 2 out of 27 reviews
Rating 2 - Terrible. 1 out of 27 reviews

Reviews

Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel deserves 1 star or less; it should be closed for a complete renovation
Stayed 4 nights in Jun 2026
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The only positive is that we only have booked 1 night. We checked in and when we were in our room, several spiders were found in the room, not 1 but more than 3 spiders. We received another room but that room had no airconditioning while it was very hot that day. Hopefully other guest had better experience than us.
Stayed 1 night in Jun 2026
Verified review

4/10 Poor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Somebody smoked throughout all my stay

In general, it's a very good hotel. However, there is one serious downside. During all my stay my room was filled with cigarette smoke. When I complained to the receptionist, they were apologetic, but said that they have one person staying who keeps smoking despite all warnings, and there is nothing they can do about him. Air conditioning system spread the smoke to all rooms of that floor. They offered to move me to another floor, but it was too much of a hassle for me to move my belongings. It surprised me that the person who was clearly violating the hotel's rules and was warned many times was not evicted, even though all guests of that floor suffered because of him. I think this hotel should enforce its rules more strictly.
Stayed 3 nights in Oct 2019
Verified review

6/10 Okay

Liked: Staff & service

Disappointed

We weren't very pleased with this place. For starters, we found out upon arrival that we had to pay 6000 tenge for two people/two nights. Below is the only mention of potential fees: "Hotel fees The price DOES NOT include any applicable hotel service fees, charges for optional incidentals (such as minibar snacks or telephone calls), or regulatory surcharges. The hotel will assess these fees, charges and surcharges upon check-out." The staff claimed this was a newly imposed tax from Feb 2023. Well, I booked the hotel in June of 2023 and was not informed of this fee. It was also necessary to pay in cash. I've never had such a large charge not disclosed on Hotels.com. Aside from that, the breakfast had some issues (no toaster? terrible coffee, not ready on time) And the room was quite shabby and stinky. One positive was the staff was helpful with luggage storage both pre and post-checkout
Stayed 2 nights in Jun 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel

Clean, kind reception
Stayed 1 night in Jan 2021
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fint rum - men busstrafik

Tyvärr väcktes jag 06:30 varje morgon när busstrafiken kom igång. Hade rummet varit tystare hade det varit perfekt. Det finns antagligen tystare rum. Polaren sov som en stock.
Stayed 7 nights in Dec 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very beautiful breakfast room. Very friendly staff. The room is a bit too small so you easily hurt yourself to hard corners of the bed.
Stayed 1 night in Jul 2019
Verified review

8/10 Good

Liked: Room comfort

Слабый отель в отличном районе

Отличное местоположение рядом с основными достопримечательностями - это основное достоинство отеля. Категорически не понравились завтраки и в целом обслуживающий персонал. Обслуживание в отеле долгое и равнодушное. Яичницу на завтрака умудряются принести холодной, хотя в зале было занято всего 2 столика. Фруктовая тарелка - это маленькая чашка с несколькими кусочками фруктов. А тарелка с выпечкой всего лишь одинокой заветренное пирожное
Stayed 1 night in May 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, spoke English. Clean tidy room, lots of extras like tooth kit etc. Great value.
Stayed 4 nights in Mar 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
荷物預かりなど対応が親切だった。
Stayed 1 night in Nov 2018
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Two weeks in the Grand Sapphire

Every hotel in Central Asia I have stayed in had some kind of plumbing issue. This one was the hot water, you had to turn the shower and tap to full hot for about 10 minutes for it to get warm enough to shower. A word to the desk and it improved but still a big lag while it warms up. Restaurant I only had the breakfast. Presentation was 100% we are still working on the serving temperature.
Stayed 7 nights in Jul 2018
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Гостепреимный Алма атинский отель

Очень понравился гостеприимный край и поэтому пребывание в отеле оставило самые приятные впечатления Расположение не совсем близко к основным достопримечательностями но через день к этому привыкаешь а в остальном-скорее порекомендую этот отель для пребывания чем нет
Stayed 4 nights in Jul 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel, friendly staff and in a very beautiful area. I would mst definitely come here again
Stayed 1 night in Feb 2018
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities

Average hotel in a good location

My stay was ok in this hotel. Nothing special there. Room and especially the bathroom was very small. No proper desk to sit. No English channels on TV. The use of the sauna was at extra charge which I didn't expect. For the breakfast I had to go to an outside restaurant since the hotel restaurant was under refurbishment. Location is very good.
Stayed 3 nights in Dec 2017
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel meraviglioso
Stayed 1 night in Nov 2017
Verified review

6/10 Okay

Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Stayed 2 nights in Jun 2025
Verified review

8/10 Good

Stayed 4 nights in May 2023
Verified review

10/10 Excellent

Stayed 1 night in Dec 2021
Verified review

10/10 Excellent

Stayed 1 night in Dec 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2019
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jul 2019