We had an extremely disappointing experience with this hotel before our stay even began. We had booked a room for our daughter’s State HOSA competition, which was scheduled for the weekend. Upon arrival in town—several hours ahead of check-in—we stopped by the hotel to ask about the possibility of checking in early. Despite being physically present and speaking with staff, we were not informed of any issues with room availability at that time.
Later, just before check-in, we received a call stating that our reservation had to be canceled due to ongoing construction and a lack of available rooms. It was incredibly frustrating to learn this after we had already waited for hours and had been at the hotel earlier without any mention of this issue.
What’s even more concerning is the lack of transparency and professionalism throughout the process. If the hotel was aware of overbooking or construction-related limitations, that information should have been communicated upfront—especially when we inquired directly. Additionally, although payment is taken immediately upon booking, the refund process is unnecessarily complicated and inconvenient for the guest, especially when the cancellation was entirely due to the hotel’s oversight.
Unfortunately, I cannot recommend this hotel based on this experience.
