"The bathroom was clean but the floors were not clean and there were stains and cigarette burns on the comforter and mild stains on the shower curtain and towels. I believe they were washed, but they had light stains which did not leave a great impression. There was no hand soap in the hand soap dispenser, and the "conditioning" shampoo was not conditioning in any way. Water was hot, sheets were clean, the HVAC unit worked well, and staff were friendly and helpful. Location was close to campus....