"Check in was a bit disorganised, I'd written to ask for a twin room as it wasn't clear if it was possible on the booking and no one had responded ( although they did after I'd checked in) when I checked in I was told no problem, but the room wasn't ready. When we went back there wasn't a twin ro available and we had to down grade to a black room with no windows to get one, but didn't get a discount. You can use only use the pool area to wait if they aren't full with bookings, we went...
"Check in was a bit disorganised, I'd written to ask for a twin room as it wasn't clear if it was possible on the booking and no one had responded ( although they did after I'd checked in) when I checked in I was told no problem, but the room wasn't ready. When we went back there wasn't a twin ro available and we had to down grade to a black room with no windows to get one, but didn't get a discount. You can use only use the pool area to wait if they aren't full with bookings, we went...
Jane