In Plugi, a hotel must provide a certain level of upscale features to earn a 5-star rating. These may include on-site gyms, gourmet restaurants, saunas and spas, luxury bathroom products, premium bedding and more. What also sets 5-star hotels apart is their guest-focused standard of service. You can expect things like in-room massages, nightly turn-down services and concierge services. Some may even offer additional touches such as welcome gifts.