Find 5 Star Hotels in Matosinhos from SAR 430

"Excellent hotel "

"If I could give the GA Palace hotel more than five stars, I would! The hotel is situated less than a 10 minute walk to each site to see in historic Porto and is just a minute or two walk from shopping, restaurants, and the outdoor markets. Once you walk into the hotel, you leave the hustle and bustle of the city behind and enter a quiet, relaxing oasis. The rooms are immaculate, well appointed, spacious and quiet, the spa and pool are beautiful, and the staff is incredibly welcoming and attentive. Breakfast is delicious with buffet and menu items available. I had considered many different hotels when I was planning our trip and I an so glad I chose this one. Next trip to Porto I will only look here!"

"It was a very bad experience in my 30 years traveling . It was especially bad in the housekeeper department. The cleaning staff who did our room has no training at all. 1. When we came back to our room in the end of the 1st day, all dirty cups were not cleaned or replaced. No new coffee capsules were filled. No new water bottle was replaced. The towels were changed, but missing one. The sink still had toothpaste stain on. 2. Our friend’s room had no new bath tissue added . The leftover from last day was not enough so had to run to downstairs to ask because there was no housekeeper phone number to dial. 3. We asked for two separated twin beds. One comforter was folded king size. The other is twin comforter. One of us was did not sleep well because was too hot. We asked to change when we realized that was a wrong comforter. I only can say the staff was too lazy to get another right comforter for the twin bed set up. I don’t want judge whether this hotel qualify 5 state. They even lack of very basic services. After I complained to the front desk (I actually wanted to speak with the manager on duty. I was told not available and they will covey it to manager). I neither heard from the manager nor any sincere apology since then."

"Wir bekamen sogar ein besseres Zimmer, alles war sauber und das Zimmer wurde jeden Tag gemacht . Abends immer eine kleine Schokolade am Bett. Sehr freundlich.Super"