In Manilla, a hotel must provide a specific amount of upscale amenities to earn a 5-star rating. These can include on-site gyms, spas and saunas, gourmet restaurants, premium bedding, complimentary luxury toiletries and more. What also sets 5-star hotels apart is their guest-focused standard of service. You can expect things like concierge services, in-room massages and nightly turn-down services. Some may even offer special touches like welcome gifts.