Outstanding guest service is the hallmark of every 5-star hotel in Katun. From the minute you arrive, staff are at your beck and call, whether offering luggage assistance and storage or providing a turn-down service. Also, hotels must offer upscale amenities to be considered for a 5-star rating. These can include deluxe baths, on-site spa facilities, swimming pools, gourmet kitchens and knowledgeable concierge.