Exceptional guest service is integral to every 5-star hotel in Kampung Mansud. From the second you arrive, staff are at your beck and call, whether answering room service calls 24/7 or providing a turn-down service. On top of that, hotels must offer top-rate amenities to be eligible for a 5-star rating. These can include luxury bath products, saunas or spas, pools, gastronomic restaurants and knowledgeable concierge.