"Having worked in high end hospitality management for over a decade, I understand the pressure during busy periods, however that shouldn’t detract from the customers experience.
Service is what makes or breaks a hotel. Sadly the service here lacked massively. Apart from the staff members mentioned.
What I find even more shocking is the replies to critical feedback from the Hotel’s Director General. Defensive and threatening rather than taking feedback onboard to improve services. This is NOT...
"Having worked in high end hospitality management for over a decade, I understand the pressure during busy periods, however that shouldn’t detract from the customers experience.
Service is what makes or breaks a hotel. Sadly the service here lacked massively. Apart from the staff members mentioned.
What I find even more shocking is the replies to critical feedback from the Hotel’s Director General. Defensive and threatening rather than taking feedback onboard to improve services. This is NOT...
Manjit