In Alexander, a hotel needs to provide a certain number of upscale amenities to earn a 5-star rating. These may include gourmet restaurants, saunas and spas, on-site gyms, luxury toiletries, premium bedding and more. What also sets 5-star hotels apart is their outstanding service. You'll enjoy things like in-room massages, concierge services and nightly turn-down services. Some may even offer thoughtful touches such as welcome gifts.