"Overall a great hotel except for the communication between front desk staff regarding laundry return times which nearly caused a delay in leaving the hotel and my flight. It wasn't an English issue, it was a disposition to always say 'yes' to the client just to not lose face which needs to be addressed urgently. If things cannot be obtained at a certain time, management needs to train staff to say 'no, sorry, it cannot be done in that timeframe'. Simple, would solve many issues.
In terms of...
"Overall a great hotel except for the communication between front desk staff regarding laundry return times which nearly caused a delay in leaving the hotel and my flight. It wasn't an English issue, it was a disposition to always say 'yes' to the client just to not lose face which needs to be addressed urgently. If things cannot be obtained at a certain time, management needs to train staff to say 'no, sorry, it cannot be done in that timeframe'. Simple, would solve many issues.
In terms of...
Ismael