"Room was clean, view was lovely. The attitude of all except two of the staff was below hospitality standard. Lack of friendliness, interest in the guest, no bend over backwards approach. I have run many hospitality venues, from restaurants to having the directorship of an island resort in the Pacific and to me the only ingredient missing from your hotel is engagement with the guest, a smile, a how are you, an interest in the person in front of them. The only person I encountered who was truly...
"Room was clean, view was lovely. The attitude of all except two of the staff was below hospitality standard. Lack of friendliness, interest in the guest, no bend over backwards approach. I have run many hospitality venues, from restaurants to having the directorship of an island resort in the Pacific and to me the only ingredient missing from your hotel is engagement with the guest, a smile, a how are you, an interest in the person in front of them. The only person I encountered who was truly...
Elizabeth