"I paid for a Deluxe Room w/ a king size bed. Got there, and they gave me a handicap twin size bed room which is obviously smaller. When I pointed out that the room was misaligned, they said they had full capacity and couldn’t change my room. When I asked for refund differential of the rooms (as I was clearly not getting what I paid extra for) they said they weren’t able to do it because they couldn’t help if they were fully booked. I sent them an email to customer service (email provided via...
"I paid for a Deluxe Room w/ a king size bed. Got there, and they gave me a handicap twin size bed room which is obviously smaller. When I pointed out that the room was misaligned, they said they had full capacity and couldn’t change my room. When I asked for refund differential of the rooms (as I was clearly not getting what I paid extra for) they said they weren’t able to do it because they couldn’t help if they were fully booked. I sent them an email to customer service (email provided via...
Jayson