"Description on Expedia of the property is inaccurate. This hotel is not on the beach and has no access to the beach at all. Will need to walk quite a distance to get to a nearby one which isn’t even suitable for swimming.
One star deducted for the rooftop swimming pool closing too early at 6PM which is when most guests are getting back to their rooms after exploring the city or whatever activities."
"The staff were wonderful but no welcome drink as listing said. Only one coupon free drink for 3 people and have to go to the onwer store at another location to get it. The room have smell when check in. Some broken stuff but did not get fixed properly as bathroom and bedroom lock. The elevator is a nightmare, you maybe have to wait up to 20 mins."
"Iconic Long Hai is one of the better properties located in Long Hai. Staff are friendly, rooms are clean with the exception of the grout inside the shower. The bed are comfortable, however the luggage rack are design more for just carry on luggage’s. If you bring a large luggage, it will not fit. Breakfast buffet only available on the weekends or whenever they have high occupancy; otherwise, there’s an à la carte menu. The breakfast is decent.
At night time, they close the garage door,...
"The properties are very good but the elevators aren’t very convenient because it is usually very busy and packed and parking in the parking garage can be very expensive as you have to pay each time you leave."
"The day before my stay, I contacted the property via WhatsApp to confirm check‑in details. I was told everything was fine and to call again once I arrived onsite. About ten minutes later, they messaged me saying they did not have the room type I had booked and fully paid for months in advance.
They gave me no alternative solution and simply told me to cancel through Expedia — even though the booking clearly stated that cancellation would result in most of the payment being withdheld. I tried...
"Very disappointing experience. The hotel is beautiful, but the service was terrible.
I booked an ocean-view room, but all I could see was another building. When I asked the staff, they said it was because my room was on the third floor, even though I paid for an ocean view.
The first room was unacceptable, and I asked for a refund, but the hotel refused. My family also had to leave after the second night, and we ended up booking another hotel.
I hope the hotel improves its customer service...
أقل سعر عُثر عليه في الليلة الواحدة خلال آخر 24 ساعة بناءً على سعر إقامة ليلة واحدة لشخصين بالغين. الأسعار ومدى التوفر عرضة للتغيير. قد تسري شروط إضافية.
تغيُّر خططكاحجز في فنادق توفر إلغاء مجانيًا
كن دقيقًاابحث فيما يقرب من مليون منشأة فندقية حول العالم
