Find 4 Star Hotels in Ashford from SAR 228

"Main reason for choosing this hotel is for spa and gym facilities as I do not like missing gym sessions when I’m away. Hotel location easy to find. The building looks okay, decor is very dated, communal areas are clean apart from sauna area but expected… Gym facilities could be better organised but equipments are excellent. Managed to get amazing workouts which was surprising as hotel usually only have basic stuff but not in this case. Breakfast was adequate and seemed fresh, same each day. Main con for this hotel is the room and the lift. The floor was lopsided and made me and my partner feel giddy every time we walk around the bed, and the lift my gosh was very very slow and tiny. Sign says 8people, well like a sardine with 4. Massive pros, staff are lovely and always smiling and very accommodating and helpful. Gym although not very clean and disorganised we have had amazing sessions due to excellent equipments. Will I recommend and come back again? —absolutely!!! Mainly for staff, gym and spa. Enjoyed our stay for these reasons. "

"Nobreakfast as left early.Parkong fine. Main probelm was noise in room from ac or external pump or winch "

"My son has a duck feather allergy. We asked at front reception if we can use some hypoallergenic hollow Fiber pillows to which their reply why house keeping is gone and we don’t know where they store them. My son ended up getting a full on body rash and couldn’t sleep all night. "

"A lovely place to stay and very attentive and interested staff. The room was very spacious and comfortable although we found it quite hot and stuffy, particularly at night. The breakfasts were lovely and service was quick. The spa wasn’t as relaxing as hoped as you had to go back down a corridor if you wanted to visit the steam room, water fountain or sauna but still lovely to do. "

"Tired looking hotel, could do with an update. Breakfast was a disappointment, no bacon or eggs and seemed to be no hurry to replenish items. Didn’t use pool or spa but looked nice enough. Extremely helpful member of staff helped us pull some tables together for a meal in the bar one night as we couldn’t get into the restaurant and needed to be sat at a regular table. Bar prices were very expensive- £32 for 2 glasses of wine! Also tried to charge us £10 for car parking even though we had travelled by train. This was quickly rectified. Rooms were dated but had toiletries in the bathroom - only 1 hand towel - and there was plenty of teabags, milk, coffee etc "

"Everything was dirty , the room had an awful smell and we couldn’t wait to leave "

"This hotel is very busy and I had booked two rooms for my son’s wedding on Good Friday. I had contacted the hotel before my stay to ensure that we had twin rooms - I had previously booked them and thought I had paid in advance, but they said I hadn’t and advised that if rebooked through the method I wished to use, that although it would say King Size they would immediately change them to the twins I had booked - they suggested I not cancel the twins until I had booked the king size rooms just in case they sold out. I spoke directly with the Hotel after booking and was assigned the twin rooms instead of king size. So imagine our shock, disappointment and dismay when the beds were Ming Size and not Twin Beds! This was not acceptable and such a bad thing especially because I was called a few days later by Delta saying that the booking was cancelled and I said Yes, because I had rebooked and had spoken with the Hotel directly! So did this guy do something to my arrangements? I don’t know but at £150 plus £27 for breakfast x2 rooms for 1 night - the least I would expect is getting the correct bed configuration!"