"My room was not made up when I checked in. With no front desk immediately available, it took me a while to reach someone via the app, and was also put on hold in the process. Not really what you want when you check into a hotel.
Once I finally got hold of a staff member in the property, they were actually very accommodating and gave me an upgrade.
All in all, not bad, but I wouldn't stay again given the relative high price and the possibility of having another 'online' disappointment. The...
"My room was not made up when I checked in. With no front desk immediately available, it took me a while to reach someone via the app, and was also put on hold in the process. Not really what you want when you check into a hotel.
Once I finally got hold of a staff member in the property, they were actually very accommodating and gave me an upgrade.
All in all, not bad, but I wouldn't stay again given the relative high price and the possibility of having another 'online' disappointment. The...
David