"The staff was generally friendly, but support was limited. At times they seemed overwhelmed or had difficulties understanding requests. The room cleanliness did not meet expectations.
The hotel overall appears quite worn and in need of renovation. The bathroom was not in good condition, with poor drainage causing the entire floor to flood when showering. Some areas felt neglected. The balcony door initially could not be locked and had to be fixed. Towels appeared to be reused rather than...
"Amazing reception service! The staff were very hospitable, welcoming, respectful, and easy to talk to. Whenever I called reception, they were very responsive and took immediate action to help with anything I needed. Really great people and excellent service. Thank you so much for the wonderful hospitality!"
"Bed was so hard and unconftable ,was only in transit, for over night stay thank god because there is no way I could have sleep in that bed.The mini bar fridge did not work and couldn't have a cold drink of water as I arrived very late in the evening. Carpet was very dirty and not a luxury hotel as advertised .Wouldn't stay anymore and would not recommend vietnam has much better hotels."
"Fortunately I only stayed a night, be weary when booking because I got destroyed by bed bugs and did inform the staff the following morning when I checked out. Bummer, because the hotel was very convenient and walkable to a lot of places in HCMC"
"Excellent location super close to everything you need. The staff were so lovely and hospitable - we had the family suite and it was perfect! Would definitely recommend "
"Nice location for access to local life and dining. Staff extremely helpful and friendly. Great business meeting rooms. Restaurant is separate to the hotel (business next door) and does not offer vegetarian options. I had a balcony room, but balcony was dirty and previously used by smokers, and view from balcony is not overly appealing.
Cleanliness is average with quality of linen, curtains, pillows. Cleaning of rooms is done daily. Did need to ask repeatedly over a number of days for the...