"The pool was closed for renovations until October, and unfortunately we weren’t informed of this at the time of booking or during check‑in.
We walked to the Boat House for dinner, but were told the kitchen was backed up due to a large private event. There was no offer to sit at the bar or at any of the open poolside tables while we waited.
Later, while sitting on the couches at the front of the hotel near the donut shoppe, a staff member approached us and said "you can't just sit here" because...
"The pool was closed for renovations until October, and unfortunately we weren’t informed of this at the time of booking or during check‑in.
We walked to the Boat House for dinner, but were told the kitchen was backed up due to a large private event. There was no offer to sit at the bar or at any of the open poolside tables while we waited.
Later, while sitting on the couches at the front of the hotel near the donut shoppe, a staff member approached us and said "you can't just sit here" because...
John