"When I entered the room, there was a very unpleasant smell, like a dead rat. I requested several times that the staff change my room, but they refused and said they were unable to do so. As a result, I could not sleep properly that night and had a sleepless, uncomfortable experience.
The next morning, I contacted Expedia, and only after Expedia intervened did the hotel agree to change my room. This was extremely disappointing because the hotel ignored the customer’s direct request but responded...
"When I entered the room, there was a very unpleasant smell, like a dead rat. I requested several times that the staff change my room, but they refused and said they were unable to do so. As a result, I could not sleep properly that night and had a sleepless, uncomfortable experience.
The next morning, I contacted Expedia, and only after Expedia intervened did the hotel agree to change my room. This was extremely disappointing because the hotel ignored the customer’s direct request but responded...
Nikson