"Hotel is in a great location - just over 15 minute walk to the train station, close to shops and the Cathedral - looks like the downstairs has been elegantly renovated. Beautiful newly-refurbished bedroom, with some really thoughtful extra touches - such as a rubber bathmat and handrail, electric fan, suitcase stand, and biscuits every day with the tea and coffee. I liked being able to open the window.
Some of the staff seemed less friendly and professional than one would expect - however,...
"Hotel is in a great location - just over 15 minute walk to the train station, close to shops and the Cathedral - looks like the downstairs has been elegantly renovated. Beautiful newly-refurbished bedroom, with some really thoughtful extra touches - such as a rubber bathmat and handrail, electric fan, suitcase stand, and biscuits every day with the tea and coffee. I liked being able to open the window.
Some of the staff seemed less friendly and professional than one would expect - however,...
"The hotel was lovely and met all our needs. The food was great and the beds super comfy . The only problem to me was the overbearing air freshener which they seem to pump out throughout the hotel . It was far too strong for me ( migraine sufferer). Fortunately it did not smell in my room ."
"The hotel was lovely and met all our needs. The food was great and the beds super comfy . The only problem to me was the overbearing air freshener which they seem to pump out throughout the hotel . It was far too strong for me ( migraine sufferer). Fortunately it did not smell in my room ."
"One of times I booked the mirror and surfaces was dirty like the cleaner was dirty. Also me and my partner got banned without a reason and when we booked following time they refused to provide service or provide explanation. Strange people"
"One of times I booked the mirror and surfaces was dirty like the cleaner was dirty. Also me and my partner got banned without a reason and when we booked following time they refused to provide service or provide explanation. Strange people"
"Lovely old building. As described online. Ate in the restaurant that evening. Food was ok but the staff lacked a little knowledge where the meals were concerned. Couldn’t answer what veg came with certain meals. What sort of pastry the pie was made with. Partners salad was drowning in Caesar sauce"
"Lovely old building. As described online. Ate in the restaurant that evening. Food was ok but the staff lacked a little knowledge where the meals were concerned. Couldn’t answer what veg came with certain meals. What sort of pastry the pie was made with. Partners salad was drowning in Caesar sauce"
"As I am not happy on the phone found having to book for parking very difficult had to phone direct to the parking company
As the reception would not except cash"
"As I am not happy on the phone found having to book for parking very difficult had to phone direct to the parking company
As the reception would not except cash"
"The hotel is situated in beautiful surroundings and we were lucky to be given a stone cottage apartment with outside decking overlooking the pond and grounds. Beautiful! The staff were all very pleasant but overstretched and and quite stressed at times. Breakfast was good but didn't run smoothly. The restaurant food and service was very good.The pool and spa were really lovely and the gym looked amazing.
Don't rely on trying to get a taxi anywhere. Our main reason for staying here was to visit...
"The hotel is situated in beautiful surroundings and we were lucky to be given a stone cottage apartment with outside decking overlooking the pond and grounds. Beautiful! The staff were all very pleasant but overstretched and and quite stressed at times. Breakfast was good but didn't run smoothly. The restaurant food and service was very good.The pool and spa were really lovely and the gym looked amazing.
Don't rely on trying to get a taxi anywhere. Our main reason for staying here was to visit...
"Staff were brilliant, rooms have been let go from a maintenance point of view. Food was tasty but very over priced, especially the breakfast. Would have made a complaint if I’d had to pay £18 for that had it not been included with the nights stay. Drinks reasonably priced though."
"Staff were brilliant, rooms have been let go from a maintenance point of view. Food was tasty but very over priced, especially the breakfast. Would have made a complaint if I’d had to pay £18 for that had it not been included with the nights stay. Drinks reasonably priced though."
"The room was a bit rough around the edges especially the bathroom ..was a bit too far out of the city ,especially with all the traffic on the main road in and out of Cheltenham also there was no sign on the roundabout wouldn't go there again would pay£ 20 to 30per night more to stay somewhere better"
"The room was a bit rough around the edges especially the bathroom ..was a bit too far out of the city ,especially with all the traffic on the main road in and out of Cheltenham also there was no sign on the roundabout wouldn't go there again would pay£ 20 to 30per night more to stay somewhere better"
"We enjoyed our stay at the hotel, the room was extremely large, bathroom extremely small and dated. Amazing view from the bedroom we sat and enjoyed the view when the weather was rather unpredictable
Good parking
Food good standard, restaurant lacked character and atmosphere but the staff were excellent very friendly"
"We enjoyed our stay at the hotel, the room was extremely large, bathroom extremely small and dated. Amazing view from the bedroom we sat and enjoyed the view when the weather was rather unpredictable
Good parking
Food good standard, restaurant lacked character and atmosphere but the staff were excellent very friendly"
"A pleasantly quirky place, and the staff were incredibly lovely and helpful. Rooms were fresh and spotlessly clean. No noise from inside the hotel, and little from outside. Bar was good value. The cooked breakfast wasn't great, and I didn't feel particularly good value, but the continental breakfast was very good value and very tasty and fresh. Would happily stay again!"
"A pleasantly quirky place, and the staff were incredibly lovely and helpful. Rooms were fresh and spotlessly clean. No noise from inside the hotel, and little from outside. Bar was good value. The cooked breakfast wasn't great, and I didn't feel particularly good value, but the continental breakfast was very good value and very tasty and fresh. Would happily stay again!"
"Got a really good price on a room with a gym on site. There was decent parking available and I got parked up near the entrance. I had a room on the ground floor which was close to the gym as well as the entrance. The room was pretty standard but what was required for me. I got shown to the gym which had new equipment and had plenty to choose from. I was then told it was an extra £5 to use it which would have been nice to know as part of booking the stay. I had a great workout at the gym then...
"Got a really good price on a room with a gym on site. There was decent parking available and I got parked up near the entrance. I had a room on the ground floor which was close to the gym as well as the entrance. The room was pretty standard but what was required for me. I got shown to the gym which had new equipment and had plenty to choose from. I was then told it was an extra £5 to use it which would have been nice to know as part of booking the stay. I had a great workout at the gym then...
"Large clean room with crisp sheets on the bed. Both the bed and the pillows were too firm, resulting in limited sleep
I was convinced that continental breakfast was included when I booked the room. However the Expedia booking did not state that ,nor did the information sent to the Porters Lodge. The charge was though only £5 pp."
"Large clean room with crisp sheets on the bed. Both the bed and the pillows were too firm, resulting in limited sleep
I was convinced that continental breakfast was included when I booked the room. However the Expedia booking did not state that ,nor did the information sent to the Porters Lodge. The charge was though only £5 pp."
"A one night stay plus breakfast. Good. No issues.
Not that it was an issue for my stay but for future reference to consider permitting dogs. Maybe allocate some rooms for o/night stay with dogs.
Wonderful countryside location. You advertise walks. Missing out on a key £ market!"
"A one night stay plus breakfast. Good. No issues.
Not that it was an issue for my stay but for future reference to consider permitting dogs. Maybe allocate some rooms for o/night stay with dogs.
Wonderful countryside location. You advertise walks. Missing out on a key £ market!"
"A very pleasant surprise as a solo guest. Needed an overnight stay for an event in Abergavenny, went with no expectations, just needed a comfortable, clean place and that's what I got. Yes the place needs a bit of tidying up, decorating, updating of furniture but that doesn't bother me as long as everything works for it's purpose which it did. I booked a room at the back with a balcony overlooking the river and the view was wow! On the hottest Bank Holiday for years, I left the French doors...
"A very pleasant surprise as a solo guest. Needed an overnight stay for an event in Abergavenny, went with no expectations, just needed a comfortable, clean place and that's what I got. Yes the place needs a bit of tidying up, decorating, updating of furniture but that doesn't bother me as long as everything works for it's purpose which it did. I booked a room at the back with a balcony overlooking the river and the view was wow! On the hottest Bank Holiday for years, I left the French doors...
"I stayed for a night with my partner recently and we were very happy with how kind and helpful the staff were, the cleanliness and comfort of the room, and the dinner we had at the adjoining pub! We would definitely stay here again 😊"
"I stayed for a night with my partner recently and we were very happy with how kind and helpful the staff were, the cleanliness and comfort of the room, and the dinner we had at the adjoining pub! We would definitely stay here again 😊"