"The property seems to prioritize creating “Instagram moments” more than creating memorable guest experiences. Visually, it’s beautiful—the design, décor, and overall aesthetic are thoughtfully curated. Unfortunately, that’s where the positives largely end.
The service was consistently disappointing. Most of the staff lacked any sense of urgency, didn’t seem particularly knowledgeable, and rarely came across as warm or welcoming. More often than not, it felt like guests were an inconvenience...
"The property seems to prioritize creating “Instagram moments” more than creating memorable guest experiences. Visually, it’s beautiful—the design, décor, and overall aesthetic are thoughtfully curated. Unfortunately, that’s where the positives largely end.
The service was consistently disappointing. Most of the staff lacked any sense of urgency, didn’t seem particularly knowledgeable, and rarely came across as warm or welcoming. More often than not, it felt like guests were an inconvenience...
Eric