"We arrived to check in at 4pm per the booking and there were about 15 people in the lobby waiting to check in as well. It was quite humid in the lobby with a gross damp odor. There were no rooms ready. There was no one at the front desk to even speak to when we walked in. One couple had been waiting for an hour. We waited 45 more minutes then requested a refund to which we were provided an email to “apply” for one as the manager wasn’t even present in the building or able to speak to us. Worst...
"We arrived to check in at 4pm per the booking and there were about 15 people in the lobby waiting to check in as well. It was quite humid in the lobby with a gross damp odor. There were no rooms ready. There was no one at the front desk to even speak to when we walked in. One couple had been waiting for an hour. We waited 45 more minutes then requested a refund to which we were provided an email to “apply” for one as the manager wasn’t even present in the building or able to speak to us. Worst...
Brendan