"This franchise doesn't deserve even one star. The event I was to go to on Saturday 6/6 was cancelled due to storms. I tried to move my yes, non refundable room ($342) one day to 6/7 (offering to pay the same amount even though Sunday's rate was only $119 for the same room) and they had plenty of availability. The woman I spoke to, DORIS, was rude, and when I asked to speak to her manager, told me that he stepped out of the building. I know that there has to be a manager on duty, so she just...
"This franchise doesn't deserve even one star. The event I was to go to on Saturday 6/6 was cancelled due to storms. I tried to move my yes, non refundable room ($342) one day to 6/7 (offering to pay the same amount even though Sunday's rate was only $119 for the same room) and they had plenty of availability. The woman I spoke to, DORIS, was rude, and when I asked to speak to her manager, told me that he stepped out of the building. I know that there has to be a manager on duty, so she just...
Brett