"Je dois changer de chambre car celle de la chambre donnee a ete forcee au pied de biche. Communs minables peinture ecaillee, dechets, les chariots a linge trainent dehors sous la pluie...personnel aimable mais blase car les gens mecontents doivent etre legion"

"We neglected to get parking instructions, so we parked on the street and had to drag our luggage a couple of blocks. Ask for the name of the underground parking almost right at their door. I can't recall the name of the front desk guy, but he was the most delightful Indian young man. He saw us coming across the square, with me pushing a walker, so he ran down the stairs and carried our luggage up the stairs while my husband helped me up. He was the most caring, outgoing front desk person I've...