"A beautiful hotel and building interior. My wife & daughter both used the women's onsen multiple times and were very impressed. We had both the breakfast and dinner buffets, and I would say they were par for the course for hotel meals in Asia - very good, but comparable to others we've had. Staff were exceedingly polite and friendly. Again, I would expect this in Japan, and I was not disappointed. We used the shuttle to nearby Gora station twice, and that was very convenient. The room was...

"At the end of a two-week trip to Japan, Hakone Yutowa was a true highlight. We booked one of the condominium suites, which was large even by American hotel standards. The room had its own mineral hot spring bath that faced east and captured a gorgeous sunrise, as well as a spacious sitting room and comfortable beds. The hotel staff were gracious and accommodating, allowing us to leave our bags with them for a few hours after we had checked out. The meals were good, served buffet style; we ate...

"とても清潔で、館内も落ち着いた雰囲気でリラックスできました！ 朝食もとても美味しかったです。"

"歴史のある旅館に宿泊出来て満足です。ちり1つ落ちてない綺麗な館内でしたが1つだけ残念だったのが乾燥してたので空気清浄機を使用したのですが空気清浄機はホコリだらけでした。スタッフは外国人が多いようで室内での設備の説明時もお客様を立たせたままでした。外国人労働者に頼っているのでしかたないかなぁ〜　全体的には◯です。"

"Staff is very kind. Clean rooms and Onsen. Enjoyable stay. Bus right outside for easy transportation. "

"Very short walk from the Yumoto station, staff were kind and helpful, clean room, breakfast buffet was wonderful, we enjoyed the onsen. Everything was great. We’ll definitely stay there again. "

"部屋は綺麗で、スタッフの対応も素晴らしかったです。 "

"「おかえりなさいませ」の言葉での出迎え、大変嬉しく感じました。なかなか宿泊できるホテルではありませんが、以前に利用した状況なども踏まえ、あたたかいもてなしに感激いたしました。"