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"It is a really excellent hotel with wonderful staff. The room was very good."

"Clean, modern, and comfortable. Great location in the older shopping area (Gion) of Karuizawa. Kirt’s of fun shopping like Donguri, Peanuts store, and great dining options. "

"Convenient location! Beds were very comfortable. Awesome that you use plastic covers over the remote control, and cups are individually wrapped. Breakfast was very good! Everyone was kind and helpful."

"Great stay and easy to get to hotel. Room shows wear and tear, but it’s not their fault. Us travelers need to be more aware and take better care of the rooms. "

"安定のdormy inn品質。 駅から至近で交通の便も良く、しっかり休めました。"

"Staffs are helpful, room is spacious. "

"Our stay was reasonably comfortable, except for a few small factors: 1. It’s a shame that they allow smoking in the rooms because we are non-smokers and smoke particles cannot be completely eradicated from the room even with a room humidifier and spray fragrance. So we could not be as comfortable as we normally would be had it been a non-smoking room. My request to the property is to create more non-smoking rooms to be available or completely eradicate smoking rooms, period! Because smokers can easily go outside the door and have a smoke. There’s no reason to smoke it up where they eat and sleep! 2. The fan in the bathroom is on 24 hours a day. When its the dead of winter and you’re freezing. It’s a very freezing cold shower if you wish to conserve hot water and not let the water running while you soap up. Then you have that fan running blowing cold air into the shower room. My request to the property is to change the fan so it can be operated by a switch. I know they want to cut down on the mold factor but for goodness sakes, part of the housekeeping job is to clean the shower and if they do that after every check out, there won’t be a chance for mold to grow. So no reason to have the fan on 24 hours a day without a switch to turn it off by the guests!! PLEASE DO BETTER! Robert Speaker"

"Our stay was great. Checkin was easy just use the machine add your details and get code of the room. Room was good, we had view of Shinkansen and trains. Breakfast was delicious we loved it and again checkout was easy. Cheerful and helpful staff, clean hotel and delicious healthy breakfast. Thank you hotel Sun!!!"

"清潔感あって良かったです。"