Yesilovacik Vacations from SAR3,314

Overall was good

This is not a 5-star hotel. It is solid 4. The quality of food is okay. The lunch only lasts 1.5 hrs: 12:30 - 14:00. Premium alcohol drinks are not included. It's a loud hotel: 3000+ guests slam room doors day and night - the whole building shakes. The quality of guests is very low here (if you know what I mean). They put mountains of food on their plates that they are not going to eat creating lots of waste. People who stay here prioritize lower price over quality. Check out the IC Green Palace nearby, it's a much nicer hotel at a similar price range with all drinks included and fewer guest rooms, and better food. However, the kids area and activities do stand out here. If you're just looking for a nice 4-star option, this is a good one.

Overall a good experience Multiple power cuts on the last day which was a shame Housekeeping was a little inconsistent one day towels another day nothing etc Kids facilities fantastic Local knowledge was a little sketchy which didn’t help and I would have thought English language would have been reasonably strong considering the amount of British visitors wasn’t the case though Would happily come back overall the small issues were minor

We booked a family stay at the hotel but due to a last minute issue that denied the family boarding, we had to cancel our stay literally a few hours before we were supposed to arrive. We contacted the hotel as sson as we could and even though they were not obliged to refund our money, they did so in full and without any delay or fuss. These days this represents exceptional customer service and we are grateful to the Kremlin Palace for stepping up when our family holiday was ruined at the last minute.

Nice