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"Friendly staff and convenient location in Alishan National Park. Breakfast and dinner were good with many options. "

"Great hotel. Location, service, food, rooms, playroom and pool. Everything was great. Pricey but worth it. "

"Great location and clean and recently renovated small hotel."

"Our stay at the Grand Hilai Sun Moon Lake far exceeded our expectations. The welcome we received was warm and attentive, we felt right at home the moment we stepped through the door to our room. The view of the lake was breathtaking and the room was decorated so nicely. The General Managers and staff were so helpful and accommodating. The breakfast buffet is generous and delicious. The spa experience was top notch and Jasmine, my therapist was so intuitive and had a wonderful touch. The Grand Halai is one of the best experiences I’ve had top to bottom. I can’t wait to come back. "

"Very friendly "

"The selling point of this place is its location from where you can walk 15 minutes up a small hill to see Alishan sunrise. This advantage may be the disadvantage the same time, because for these tourists who come to Alishan first time, transportation between the Alishan park entrance (the transportation hub) and the hotel is a little bit confusing. This hotel is half hour bus-driving from the entrance and you must pre-book the hotel shuttle to pick you up at the bus station. But overall my experience there was good and the lady boss was very nice and helpful. The facility and amenity are good."

"The thermal spas are amazing. Although the outdoor one for us was closed for the two days for cleaning. Overall the hotel outside of the thermal spas is very dated and not the cleanest. we had some holes in linen and it was all a bit grimy. The staff were lovely and the food was great. "

"The staff is exceptionally friendly and accommodating. The room offered a lovely view of the lake. It’s conveniently within walking distance to nearby restaurants and shops."