"Room smelled of heavy cigarette smoke. Large cigarette burn hole in bedspread & blanket, bed had to be stripped & remade, top sheet was on top of the blanket instead of top of fitted sheet, 1 of the pillows had a stain & short black hair & I requested it to be replaced, Remote to TV dead & needed new batteries, sink was plugged & maintenance had to come in & fix it"

"My room didn’t have any towels, and when I went to the front office, there was no one there for about 10 minutes. I had to wait, my towels were then given to me, but that was quite an inconvenience after a long day. Also, I questioned the cleanliness of my room because there was hair that wasn’t mine in quite a few places. "

"Lever to close and open sink stopper was missing, so unable to clean and rinse contacts without putting toilet paper (no tissues in room) over drain in sink. Not the best move. Screws loose holding brackets for door locks."