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"The hotel sits atop Batu hill and which means it is quiet. Secondly, it is very close to downtown area and main road to Malang. The staff was courteous and professional."

"The Grand Mercure was a wonderful hub to stay in Malang. It is not too far for Excursions to Mt. Bromo to pick you up and after an experience like that, you’ll want to stay somewhere that will pamper you back to balance. The cafe downstairs makes great options and while not very expansive, the room service dining had enough options for a variety of Indonesian and Western food to keep things fresh for a few days. The breakfast buffet had an extensive amount of options and you’re guaranteed to find something you like. Highly recommended. While we didn’t use the pool, it is family friendly with a fun for everyone slide and the building wrapping around it for coziness. "

"Very "

"Nice"

"This is an excellent hotel. It's still rather new and very well maintained. Rooms are clean and comfortable. All the staff personnel are very polite and helpful. Highly recommended. "

"Super mooi hotel! Schoon, heel goed Indonesische eten en vriendelijk personeel. Ook het zwembad is heerlijk. In de middag heb je een koffie/thee moment met lekkere Indonesische gebakjes. Er is aan elk detail gedacht in dit hotel en de aankleding is prachtig. Niet twijfelen maar boeken. "

"I like it. It is worth of my money. I will come back"

"Rooms were very comfortable and clean, with a great view over the city of Malang. Staff was very friendly too and even though they had quite a few trainees on the roster when I stayed, they tried their best and always had a smile on their face, even though they were still learning and occasionally had to clarify a number of things with the senior staff. I had to set off very early in the morning but they were kind enough to prepare a packed breakfast (with delicious nasi goreng) for me. "

"I was on a business trip, my associate suggested this hotel and arranged for a private driver so i really didn't spend much time in the hotel. The staff was friendly, the place clean and the morning buffet is quite good. The room price is good, i used Expedia to book it. This property is next to a couple of malls which was good when my phone charger died, samsung is in the mall. One thing that is probably a problem for most people is the 4 am Muslim prayers blasting across the city. This happens 5 times per day. Otherwise i felt safe in the area."