"The first room they gave us had hair in the bed and flies in the bathroom. The hallway was missing ceiling tiles and leaking water to the floor. There was a strange odor. The service desk did not provide an iron or a hair dryer. Our key card stopped working and I had to get it reprogrammed, they did not validate my identity when I gave them my room number - anyone could have gotten access to my room! There was no daily housekeeping."

"I chose non smoking rooms but I feels like it’s smoking room. "