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"Friendly staff."

"This hotel was absolutely beautiful. The staff were charming and helpful, and would go the extra mile for you without hesitation. You were never made to feel anything other than welcome. The room was clean as a whistle and even the inside of the kettle and coffee machine were sparkling. The bedlinen was crisp and white , and the bed was blissfully comfortable. When it came to the food it was all freshly cooked and prepared . Obviously the chefs were highly skilled. I enjoyed the best chargrilled sea bass I had tasted in addition to the most perfectly cooked Eggs Benedict at breakfast. Particularly caring and helpful were Chrissa and Ellie in the restaurant, and Billy and Pete the concierges. Nothing was too much trouble for them. I was very late to breakfast and my friend who is disabled was worried what had happened when she could not get me on the phone. They took the trouble to try the room phone, and when I didn't answer that straight away, despatched Billy and another member of staff to bang on the door in case I was ill, becuse my friend was so worried. They were very solicitous when I arrived in the nick of time to have breakfast, making sure that I was really all right. It was a real credit to them and the hotel. I would be happy to stay there again without a doubt"

"We loved our stay in this beautiful hotel, the staff were super attentive and made us feel so welcome, wish we could've stayed longer! Only slight gripes would be the room, although beautifully furnished, it was on the small side and the check in process was lengthy due to everybody checking in at the same time but as I said these are minor things and wouldn't put us off another stay. "

"We enjoyed the simplicity of arriving by train & leaving by air"

"Had everything I needed for an airport stay. I particularly like- 1. The free transfer bus. 2. Restaurant menu with vegan options - the five bean chili was delicious. 3. Staff were helpful and friendly."

"Great hotel with lovely rooms and lovely decor. Very friendly staff"

"Our stay was wonderful, the staffs were so friendly, the room is so beautiful and the bed so comfortable, the toilet looks really good and clean. One of the best hotels I’ve stayed in so far. I highly recommend. It’s a steal for the price. "

"First time staying here , will recommend this hotel best I’ve stayed in Liverpool unfortunately I never found it sooner "

"The hotel is beautiful clean and the staff are great. The meeting spaces here are amazing too. I stay here when in Manchester regularly now. "