"The highlight of this hotel, aside from it's obvious beauty and charm, is the staff. I had an issue with my room when I arrived, and they took immediate action to move me to a better suited room. Everyone I spoke to, from check in to bag holding to the gift shop, was kind, helpful, and eager to help. Also, I bought a scarf/shawl from the gift shop that saved me on this trip during the chilly Chicago nights. It even inspired my friend to pick one up, too! I also grabbed some Garrett's popcorn...

"The address is very good, because it's close to Michigan Ave and you could just walk to the river and enjoy and view."

"The historic property is located downtown Chicago, walkable from the Loop/metro, to Millennial park, River walk. The Art Museum. But Yiao!! I had a big miscommunication with Expedia. The room turned out to be $750 a night with costs and fees. And did not include breakfast. I don’t know how I missed that the nightly rate was so exorbitant when booking. And really, the room was nothing special, clean but nothing luxurious. I almost had a heart attack when we checked in and learned of...

"I called at 10 AM to get towels and by 12:30 PM. They still hadn’t brought any, therefore I had to find them myself in hallway on a cart. The next issue I had was I left my flat iron in the room, called three days later, they transferred me to lost and found and no one has called me back."

"Great"

"Best"

"The rooms definitely could have been a lot cleaner. The mirrors were smeared and blotchy and dirty, and the bathroom floors look like they haven’t been swept as well as in the bedroom section."

"Outdated, small rooms, elevator broken, no coffee in lobby. Only espresso make in the room."