it is so inconvenienent that every time you leave the room, the door is locked, and you can't get back in your room because the key does not work. you have to run to the office every time to re-set the key and wait long time and some time it openes the door, sometime it did not work. it caused too much problems and inconvienent. the hot water does hot work. the power out for all morning long. it was such a ninght mare staying in a room early morning without power, nothing wokred. I was so dissappointed. the ads looked so good online but it acutally it is not, so whoever looking this Best Western hotel, you have to be really careful. It sucks. I was almost injured and hit myself without power in the dark because of their unsafetyness and they should have a back up generator in case the power runs out..... this is not safe at all....I need my refund back. for real