Find all hotels by Independent in Westfield, NY

"The hotel as a whole needs updating. The front desk person when we checked in wasn’t very clear of instructions(didn’t tell us floor) they also didn’t want car info or check my id(which makes me nervous that anyone can use your name and check in). There was carpets taped down to the floor, there was chunks of dried mud in the hall. Our room was ok but the bathroom needed a nice deep clean, especially the tub/shower. Overall it was an ok experience but I would not stay there again unless it has been updated."

"I ordered two rooms with jacuzzi and when I arrived they were under maintenance and they didn't refund me they gave me one of less money which I didn't agree with and the office was dirty they didn't give breakfast bad services"

"Great staff, no issues "

"We ordered room service they told us to leave the tray on the floor outside not only did we not get our room cleaned in the morning no one picked up the tray until we called also we had a cleaning person knock on door asked if we needed anything I said well yes no one came to our room she told me yeah sorry we couldn’t get to your room all tell the night crew to clean your room during turn down service. We returned to our room at 10 pm nothing was done… cleaning crew has definitely gone down I have been here many times this has been very disappointing "

"Great stay! Pool was highlight of our trip. Staff was super nice and accommodating!"

"Smooth check in. Continental breakfast had a good selection and staff were courteous "

"My second stay at that hotel. The staff was very kind and friendly, the facilities were spotlessly clean, and the room was comfortable and well-furnished. That's all I ever want from a hotel, and it was delivered."

"Wasn’t good breakfast "

"Room was clean and comfortable. TV channels are limited -couldn't find Fox News. "