The property owners/managers Jeff & Lisa were delightful people who gave us their phone number, got us ice, and were kind in their treatment. I was disappointed with the property and cleaning service, especially since I paid prime rate for the summer--way too high for a town outside the Park, like West Yellowstone, but maybe that's to be expected. West Yellowstone is like a boom-town--all small hotels, restaurants, and souvenir shops, most shops looking out-of-date or run-down. But it's definitely improving; I think the demand is just higher than it can renew/reinvent itself. The Holiday Hotel is one of the nicer small hotels, but it's not comparative if you're used to staying at a Hampton Inn, for example (more like a Super 8). We received new towels when we asked for them (cleaning staff kept forgetting to show up), but our trash was not emptied daily, and our sheets were never changed or our bed made (and we stayed there 4 nights). It didn't seem like anyone came in to clean the bathrooms or tidy up. This is probably normal for small hotels, but it surprised me, especially given the cost to stay there. West Yellowstone is far from plush, but the town is right outside the park on the east, and the Gallatin National Forest is on the west (which is gorgeous). Great trails. All the business owners we encountered in town were kind and welcoming, besides being helpful. Beautiful sunsets and easily-walkable town. Some good restaurants--definitely do your research on that.