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"I liked the attentiveness of the reception staff."

"The Gainsborough has a beautiful spa area and is very centrally and conveniently located in downtown Bath. The hotel stocks all rooms with soft drinks and water in the mini fridge (a nice touch), and the breakfast offerings are excellent, including both a continental buffet with a cooked to order option. The bar area of the hotel is small and was not well stocked during our visit. Also, some of the staff seemed new and unfamiliar (although polite) with the property, but the concierge as well as the front desk manager, Howard, were wonderful, and made what was a good stay into a great stay. The concierge's restaurant and tour recommendations were wonderful, and the front desk manager assisted our party of four with an issue we encountered with a rude and arrogant guest. The professionalism he demonstrated in handling the situation was commendable. We will be back. "

"Parking for residents could have been a bit cheaper. Great hotel though. "

"We stayed in room 114 which had a beautiful view over the river and fields - the most quaint English hotel (albeit with an Italian flair and great menu) - beautifully tranquil with a lovely continental breakfast too - thanks to all who made this memorable - we will certainly return "

"This is probably the best hotel you can stay at in the heart of Bath."

"Room was clean and quiet. Staff are friendly assisted everything that I need"

"Great hotel with good location. Clean and lovely rooms , stayed here twice and will again if we visit Bath."

"We loved this quirky, chic hotel. It was near to the Bath Spa train station, Bath bus station, and walkable to the entire city center of bath. "

"Loved this hotel! Very easy check-in despite some miscommunication between their system and Expedia, and lovely room. Would definitely stay again."