"My room smelled like smoke and the bed had a big stain on it, the bathroom was dirty. The staff were not very helpful at all. My room was supposed to have a king bed with a pull out couch so I went to the front desk and the lady said it should be in the room somewhere so I asked if she had any other rooms and she told me the hotel was fully booked so I asked for a refund and the front desk staff told me all they could do is put me upstairs in a different room so I said you just told me you were...