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"The service at this hotel was truly exceptional. The staff were not only friendly but also remarkably attentive — they knew guests by name and remembered individual requests. All of our preferences were accommodated promptly and to the highest standard. The room itself was spotless and well-maintained. Housekeeping was consistently excellent and scheduled at a time that was most convenient for us. The location couldn’t be better — right in the heart of the city, with all major attractions within a comfortable 5–10 minute walk. Overall, our experience was seamless and exceeded expectations. Highly recommended."

"Great hotel to stay at. Located in the heart of Florence walking distance to all the attractions and places to see. The breakfast at the hotel was delicious and basic. Room was clean. A bit of noise from the outside life, but it was ok. The train station is about a 20 min walk. I had no vehicle so unknown about parking. Scoot parking seemed abundant. The staff were multilingual and very friendly. I recommend this hotel and would stay here again. "

"So fun! It was my wife, 2x kids (9 & 11) and I in the cabin/pod and it was very comfortable and very quiet. Breakfast at the cafe, rented bikes to ride into downtown Florence ( 20min), ride back for some pool time and change for dinner, and then ride to a restaurant of your choosing. It was a perfect change of pace from the other places we visited. Would 100% stay in the place again. This community is of course all tourists, but sorry to say nearly 60% of the city was tourists… insane busy."

"This was the second stay for us at the Hotel Santa Maria Novella. All that we loved about it the first time we enjoyed again. The staff is very friendly and helpful, the breakfast is very good, the bar is fantastic, the location is fabulous for walking around the core area of Florence. While we did get an upgrade with a sitting area, the room was a bit dark, but our kids' room was very bright with a great view as was the case with our first visit. We would definitely return on our next trip to Firenze!"

"We needed to check in early. They easily accommodated us. Extremely helpful with every request. "

"Very convenient to attraction, train station, shopping and restaurants."

"Great location and hotel. Breakfast was excellent!"

"Hotel grounds are beautiful and our room was very comfortable. The staff were very hospitable and we enjoyed several meals in their outdoor courtyard. The breakfast buffet was fantastic. Definitely would recommend. "

"Staff was friendly and very helpful Nina at check in was great. "