When we first arrived at the hotel, traffic was heavy, and we missed the entrance. Not a big deal, but just know the entry is tricky. The front desk is literally desks, not a counter like most hotels. The clerk found my information quickly and told me the room #....and then told me there was a large hotel charge. Huh?? I told her that wasn't possible as I had rented through VRBO and had already paid. She told me she had received my reservation through B***ing.com. I told her that I never, dealt with that agency and there must be a mistake. She could see that I was upset, and I will say that she was friendly and did say that she would not take any credit card info from me until I spoke with the hotel manager. We checked in on Sunday and the manager didn't come in until Wednesday, the day before checkout. Talk about stressful. I did contact VRBO, who started a case number ref the situation and was able to reach the host the next day. I must say that both the reps for VRBO and the host, Mr. Wallace were very kind and reassured me that everything would be taken care of. Still, having a large bill pending for a room that had already been paid for cast a shadow over our vacation. As for the accommodations, great loc but disappointed there was no balcony. The game room consisted of 3 old machines and a pinball...not much fun for my grandson. Room was clean, but the one indoor pool and hot tub were often crowded.
I hope the host can iron out confusion with hotel staff.