Though the location was exactly what I wanted, I found a ladder propped up in the foyer when we walked in. Also we were put off to discover that when we arrived the outside stairs, which had been out of use in a review from 2021 were still not in place. Silly of me to assume that they would have been finished 2 years later.
Then we discovered that the pool and the hot tub had also not been cleaned prior to our arrival. We lost Wi-Fi on the third day of our stay, which was quite inconvenient to those members of our party that needed to be able to get online for work.
Despite messaging Wednesday evening regarding the loss of Wi-Fi, and the fact that nobody came to clean the hot tub or the pool on its scheduled day, Wednesday, we heard from no one until late Thursday night when I texted a second time. When the pool maintenance people arrived Friday morning, we were told that they did not service the hot tub, a contradiction to what I had received via a text message. I was told when we were getting ready to check out that someone would reach out to me to discuss my disappointments in our overall stay, but three days post check out I have yet to hear from anyone.
We have the opportunity go away every other year, and it was quite disappointing to have there be blemishes on our trip.
