Find Family Hotels in Vinhais

"Friendly helpful"

"Excelente location, friendly and efficient staff, nice building."

"Check in was easy staff really friendly. Our room was lovely with a beautiful view of the garden. Great parking. Stunning location and views. Definitely worth a visit loved the location and easy walk to the old Parador that is being restored. "

"This hotel is fantastic. Great staff and brilliant breakfast. The setting is perfect "

"Very nice"

"The hotel facilities seem quite nice, just lack of service staff. However the room we were assigned on the 1st floor does not have Wifi. The young fellow was kind enough to change us to a room on the 3rd floor, which was ok for us although it lacks certain amenities. The worst thing happened was upon the check out. We made the reservation on Orbitz and prepaid the total amount on June 9th (~a month prior). When we check out, the reception lady asks us to pay again. We showed her Orbitz confirmation email and our credit card statement showing the charge but she insists that room was not paid. She doesn’t speak or understand any English and didn’t understand email in English either. Unfortunately no any other staff was around to help. We wasted at least half an hour and were behind our schedule. We travel 4 months each year and this is the first time that we encountered such a nightmare. Either Orbitz messed up or the hotel’s system did. Anyway, I hope this will never happen again! "