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"Excellent staff, clean rooms"

"The hotel was lovely and most of the staff were nice. A few times when we went to the front desk our questions seemed bothersome to the person who helped us. It didn't feel welcoming. The breakfast staff were lovely. Our dinner in the hotel was very expensive for not a lot of food. The atmosphere felt luxurious. The pool could use some upgrades. We enjoyed it."

"This was by far one of the best resort experiences I have ever been encountered. Excellent staff, food and drinks. I will be returning. 1000/1000"

"Had a meeting online , they kindly understood and had a few minutes over the time to check out with no hassle. I appreciated that."

"Excellent accommodation...completely satisfied."

"Mr. Smith and the other staff had excellent customer service. The place was clean and my room was refreshed everyday 😌"

"My sister Vyan and I stayed for one week at The Terra Nova Hotel and the experience we had was exceptional. Just to high ligh a few points, we were welcome by a staff member who helped us with our luggage while we checked in. Our room was comfortable and clean and we have to thank the housekeeping staff especially Omar,Carl and Crystal for being so attentive. Breakfast in the morning was lush with a wide variety of Jamaican dishes. All the staff member at breakfast was very professional...

"The staff seem genuinely interested in any concern we had. Great customer service!"

"The pool was dirty. My room was ok. The remote was missing and took forever to get another one."

"Staff excellent! Breakfast is the best on the Island!"