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Hotel Mercure Wien Westbahnhof

4.0 star property
Hotel with a restaurant, a short walk to Mariahilfer Street

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Photo gallery for Hotel Mercure Wien Westbahnhof

Exterior
Exterior
Superior Room, 2 Twin Beds | 1 bedroom, in-room safe, desk, iron/ironing board
International cuisine
Bar (on property)

Reviews

7.8 out of 10
Good

Popular amenities

  • Room service
  • Bar
  • Parking available
  • Pet friendly
  • 24/7 front desk
The current price is SAR 295
SAR 332 total
includes taxes & fees
27 Jul - 28 Jul

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Superior Room, 2 Twin Beds

Superior Room, 2 Twin Beds | 1 bedroom, in-room safe, desk, iron/ironing board

Superior Room, 2 Twin Beds

7.4 out of 10
Good
(10 reviews)

Highlights

Air conditioning
Heating
Free cribs/infant beds
Refrigerator
Flat-screen TV
Separate bedroom
Eco-friendly toiletries
Private bathroom
  • 20 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Twin Room, 2 Twin Beds

1 bedroom, in-room safe, desk, iron/ironing board

Twin Room, 2 Twin Beds

Highlights

Heating
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Eco-friendly toiletries
Private bathroom
Hair dryer
Eco-friendly cleaning supplies
  • 20 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Privilege, Room, 1 Double Bed

Privilege, Room, 1 Double Bed | 1 bedroom, in-room safe, desk, iron/ironing board

Privilege, Room, 1 Double Bed

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Heating
Free cribs/infant beds
Refrigerator
Free minibar items
Flat-screen TV
Separate bedroom
Hair dryer
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

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About the neighborhood

Map
Felberstrasse 4, Vienna, Vienna, 1150

What's nearby

  • Mariahilfer Street - 3 min walk - 0.3 km
  • Wiener Stadthalle - 6 min walk - 0.6 km
  • Vienna Christmas Market - 4 min drive - 2.5 km
  • Schönbrunn Palace - 4 min drive - 2.8 km
  • Vienna State Opera - 5 min drive - 3.2 km

Getting around

  • Vienna (XWW-Vienna West Train Station) - 2 min walk
  • Vienna West U-Bahn - 3 min walk
  • Vienna International Airport (VIE) - 30 min drive

Restaurants

  • ‪Starbucks - ‬3 min walk
  • ‪Heberer - ‬3 min walk
  • ‪Würstelstand - ‬4 min walk
  • ‪Trzesniewski - ‬3 min walk
  • ‪Westbahn Hotel - ‬1 min walk

About this property

Hotel Mercure Wien Westbahnhof

Upscale hotel near Mariahilfer Street
Wiener Stadthalle is located near Hotel Mercure Wien Westbahnhof, which provides a coffee shop/cafe, dry cleaning/laundry services, and a bar. The on-site restaurant, Westside, features international cuisine. Stay connected with free in-room WiFi, and guests can find other amenities such as a 24-hour business center.
You'll also enjoy perks such as:
  • Buffet breakfast (surcharge), self parking (surcharge), and express check-out
  • Express check-in, an elevator, and a 24-hour front desk
  • A banquet hall, luggage storage, and a front-desk safe
Room features
All 252 rooms boast comforts such as free WiFi and safes.
More amenities include:
  • LED light bulbs and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and hair dryers
  • Flat-screen TVs with satellite channels
  • Wardrobes/closets, free infant beds, and heating

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

Languages

Bulgarian, Croatian, English, French, German, Hungarian, Italian, Romanian, Spanish, Turkish

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  • Free WiFi
  • Breakfast available
  • Parking available
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The price is SAR 210
SAR 237 total
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Secured, covered self parking on site (EUR 25 per day)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: EUR 24 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Westside
  • Westside

Family friendly

  • In-room crib
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Conference space
  • Meeting rooms

Outdoors

  • Vegetable garden

Accessibility

  • Elevator

More

  • 2 buildings
  • 8 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1989
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Limited room service

More

  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:30 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:30 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 10 per pet, per day
Welcoming dogs only

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 24 per person
  • Covered self parking fee: EUR 25 per day
  • Pet fee: EUR 10 per pet, per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Hotelstars Union assigns an official star rating for properties in Austria. This property is rated 4 stars.

Property is also known as

Hotel Mercure Westbahnhof
Hotel Mercure Westbahnhof Wien
Hotel Mercure Wien
Hotel Mercure Wien Westbahnhof
Hotel Mercure Wien Westbahnhof Vienna
Mercure Wien Westbahnhof
Mercure Wien Westbahnhof Vienna
Wien Hotel Mercure
Wien Hotel Mercure Westbahnhof
Wien Westbahnhof Hotel Mercure
Mercure Hotel Vienna
Mercure Wien Westbahnhof
Hotel Mercure Wien Westbahnhof Hotel
Hotel Mercure Wien Westbahnhof Vienna
Hotel Mercure Wien Westbahnhof Hotel Vienna

Frequently asked questions

Is Hotel Mercure Wien Westbahnhof pet-friendly?

Yes, dogs are allowed at this property. There's a fee of EUR 10 per pet, per day.

How much is parking at Hotel Mercure Wien Westbahnhof?

Self parking is available for EUR 25 per day.

What time is check-in at Hotel Mercure Wien Westbahnhof?

Check-in start time: 3 PM; Check-in end time: 11:30 PM.

What time is check-out at Hotel Mercure Wien Westbahnhof?

Check-out is at 11:30 AM.

Where is Hotel Mercure Wien Westbahnhof located?

Located in Rudolfsheim-Fünfhaus, this hotel is within a 10-minute walk of Mariahilfer Street and Wiener Stadthalle. MuseumsQuartier and Naschmarkt are also within 1 mi (2 km). Vienna West U-Bahn and Gerstnerstraße-Westbahnhof Tram Stop are within a 5-minute walk.

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Hotel Mercure Wien Westbahnhof Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 215 out of 875 reviews
Rating 8 - Good. 417 out of 875 reviews
Rating 6 - Okay. 179 out of 875 reviews
Rating 4 - Poor. 42 out of 875 reviews
Rating 2 - Terrible. 22 out of 875 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Adi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was the perfect location for our stay in Vienna!
Stayed 5 nights in Jun 2025

6/10 Okay

Elliot

Liked: Cleanliness
Very simple stay - wasn’t made clear that we would be in the basic rooms on Expedia’s site. This isn’t the hotel’s fault. Very clean and great breakfast. Shame that the bar area closed quite early so were unable to get a hot drink after 11pm.
Stayed 2 nights in May 2025

10/10 Excellent

KURATA

Liked: Cleanliness, amenities, property conditions & facilities
Good location, reasonable price, good hospitality
Stayed 3 nights in Feb 2025

8/10 Good

TOSHIKO

Liked: Cleanliness, property conditions & facilities
I was glad that I was upgraded to a new room. The breakfast was very satisfying and had a wide variety of options. They also looked after my luggage. However, there was a line at the check-in counter and I had to wait quite a while.
Stayed 3 nights in May 2025

10/10 Excellent

John

Liked: Staff & service, property conditions & facilities
Great place to stay close to the train station.
Stayed 2 nights in Apr 2024

10/10 Excellent

Rhoda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
Stayed 2 nights in Aug 2024

2/10 Terrible

Justin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked to stay at the Hotel Mercure Wien Westbahnhof. This is rated 4 stars on most sites. I have stayed at many Mercures in the past and have had lovely stays. When booking this we had to pay extra to have A/C, fridge (needed to put medication in) and a safe. These are called Superior rooms. In Vienna, in summer, you need AC. These rooms are NOT superior and very small and the furniture is dated. When booking, I asked twice to have a walk-in shower due to my disability and was told they would help. I also explained at reception when we arrived they just did not care, and they refused. The shower was not safe and became very slippy. I was unable to use it after the first time. My request to have a walk in the shower due to a disability was ignored. The AC would stop during the night and the room would become very hot. The bed itself was a double. The mattress was very firm & hard and uncomfortable to sleep on. The curtains did not close properly, and they did not block out the light. The walls had a terrible paint job and the carpet had holes in. I asked for a quiet floor, but the room was next to the lift and was very noisy at nighttime. The door had a spy hole with no cover, so light came through at night. They advertise a mini-bar on the booking and website, but there is none. Not ever bottled water in the rooms. This is NOT a 4-star hotel and the rooms they sell has Superior are NOT. This hotel is also NOT disabled-friendly and will ignore all special requests.
Unable to use shower, Becomes very slippy, you cant stand under it unless your very short.
Holes in carpet in Superior room.
Awful curtains, They let light through.
Rooms run down, Bad paint job.
Stayed 5 nights in Jun 2025

8/10 Good

yousef

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

clean and comfortable

I enjoyed staying at this hotel
Stayed 2 nights in Aug 2023

8/10 Good

Shigeki

nothing
Stayed 1 night in Oct 2024

8/10 Good

Lesley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Great value for money. Only downside is that room needed airing on arrival as smelt of smoke.
Stayed 2 nights in Feb 2024

6/10 Okay

Graham

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Just come back staying in this hotel, you get what you pay for tbh. It’s so great for tube, train and tram and main reason I choose it. Staff are great, clean & for a city break ideal. There are some draw backs, the lift motor you can hear in my room, I asked to move to a room at the edge of hotel and this really helped walls are quiet thin so at times can be noisy. I had a superior room and had to unplug lamps as nowhere to charge phones etc so more plug sockets are needed. Room needs updating but ok beds are comfy. We didn’t have breakfast felt 24 euros way to high as you can go into centre and get cheaper breakfast. So all in all great hotel with a few draw backs but every hotel has some issues with some people. Hop this helps.
Stayed 6 nights in Dec 2024

8/10 Good

Fred

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good price quality. Extreme good breakfast
Stayed 2 nights in Jul 2022

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with a friendly helpful staff. We stayed here over 20 years ago and decided to book again as part of the final leg of our Vienna visit. The place has changed a lot with a lovely new lobby and an exceptionally good restaurant which we tried.
Stayed 2 nights in Oct 2022

10/10 Excellent

Khurram

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is all good and comfortable I like it
Stayed 1 night in Feb 2023

8/10 Good

Gurmeet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very good. Front desk was friendly
Stayed 2 nights in Sep 2022

8/10 Good

Norbert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Short stay in Vienna in September 2023

very good location right next to the old Westbahnhof (railway station). Great access to subway, street cars (tram), and busses. Excellent (!) breakfast - best if you come early. A place I can recommend.
Stayed 2 nights in Sep 2023

8/10 Good

Per

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok, hotel, Nothing More than that.
Stayed 3 nights in Aug 2022

8/10 Good

vignesh

Liked: Cleanliness, staff & service
Very good location. Room is okay. Not so spacious clean and safe. Very good for tourists who wants to have very good connectivity to public transport.
Stayed 3 nights in Oct 2022

8/10 Good

Daniela daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, small rooms. Only use it to sleep one night. Convenient pick up spot for transfers

8/10 Good

Paul

Pretty good

I have stayed at this hotel many times. The room was fine and quite spacious (privilege room) but the hotel is showing its wear and tear. The breakfast area was quite chaotic with lots of tourists. The location is OK.
Stayed 2 nights in Nov 2022

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
We have been using this hotel for ages. It has been always very clean. The cleaning persons have been always nice. The reception is correct and polite but only a few of them can smile.
Stayed 2 nights in Sep 2022

6/10 Okay

Verified traveler

Disliked: Staff & service, property conditions & facilities

good location, but...

TV was broken, and they could not fix it because of the holiday season...
Stayed 2 nights in Dec 2023

4/10 Poor

Francois

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Room are to small, no plug available, and very noisy, bed is for a child,
Stayed 1 night in Mar 2024

10/10 Excellent

Selcuk

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 2 nights in Jan 2024

8/10 Good

Rosario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast buffet The only thing i have an issue is the air conditioner does not function as cold as we wanted .The temperature is set at 20 degrees but the setting could not be adjusted.
Stayed 3 nights in Aug 2023