Find all hotels by Steigenberger in Velbert from SAR 391

"Room was mostly clean, apart from the odd splats up the wall (hoping they were clear blood splats). In the bathroom the shower waste cap rolled around the shower like a ball on a roulette wheel. The toilet seat was broken to improve your core when sitting, the bin couldn’t be opened and six sheets of toilet roll on arrival (neatly folded at the end though) The air con is erratic. Towels do not get changed daily and coffee isn’t restocked. The cream for the coffee was pierced so went off. Any noise issues you need to go to reception (according to the tv) which at 3,4 and 5 in the morning I was not willing to run downstairs. Most of the staff are helpful and friendly, but there was a couple of them that like to chat in German to each other whilst customers wait on. I know this sounds a lot, but I’m just picking out some of the intricacies and it’s not that bad. The biggest problem with the hotel is the location (which obviously the staff cannot help) It is next to the train station and in between is the police station. In this area is a concentration of drug takers/dealers, beggars and sex shops/workers. Going with a family means these are not amenities and distract from the trip. Even the police go around this area in groups of 3/4. No issues inside the hotel from the surrounding area. We did have to go out for food every afternoon and evening as they always seem to have problem with the food menu not working/available, so don’t rely on eating at the hotel at these times"

"Der Pool war kalt und der Massagestrahl dauerhaft kaputt, denn als wir im Dezember dort waren, war er auch schon defekt. Saunabereich sehr schön."

"Clean room, great location!"

"Breakfast was good. Lots of variety. It was really busy but staffs did good job. "

"The best city hotel I have ever stayed!"

"Well located rooms humble but perfect and clean. I jad a little balcony which was geeat. There are amazing restaurants nearby. The real standout was the nice blonde woman who works the front desk. Just completely lovely!!!"

"Good location, super close to the train station and quick walk to Little Tokyo for some good bites. Unfortunately my room was not ready for check in at the appropriate time and I felt some areas of the hotel could’ve been kept cleaner such aa the indoor pool area and breakfast was a little underwhelming. Overall a good stay for the price, though I’d recommend venturing out for breakfast. "

"Lovely team, but the room upgrade didn’t work well for us, it was far too noisy and needed new carpet and few touchups in the bathroom.. just to combat the mould and the toilet stains and wobbly seat. TV missing from the seating area and too many furnitures cluttered there, so no room to walk.Otherwise the team was lovely, but wouldn’t stay in this room again for €240 extra on the top of our booked room."

"The staff are fantastic. Helpful, friendly, always smiling, multilingual. Our only issue as mentioned in many other reviews is the lack of amenities in the rooms or even on the floors. To have to schlep down to get water is really silly. If you feel that a daft amp and radio are more useful than say a coffee machine, a kettle, water or a small fridge, then so be it. But at least have a water fountain in the hallway on each floor so we don't have to get dressed just to come down and disturb your hardworking team for such a basic thing. Otherwise 10/10 on all else. Comfy beds. Lovely views. Well soundproofed. Phenomenal location, near everything. We would stay again in a heartbeat"