8/10 Good
Verified traveler
31 Sha., 2023
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Front receptionist is an ogre, otherwise great!
The exceptionally rude older receptionist lady earned a reputation for being frustrating and incompetent among the guests...not just to me. When I arrived at 15:15, she ignored me and would not attend to me at check in for 15+ minutes. She wouldn't acknowledge that I was standing there as I patiently waited upon arrival because she was "finishing something else." Then, she said she couldn't find my reservation, while her kind and congenial colleague attended to five other guests while I was standing there waiting. It was painful after a long journey to have a rude person push you around because she has a small iota of power and is utterly incompetent.
Jessica in Housekeeping, Maria at the Breakfast hall, and the rest of the reception staff including Jean Lucas were excellent, kind, conscientious, and made the stay very pleasant. I would come back because of them.
The location near the stadium is superb and connection to the Metro is convenient.
I hope the rude front desk lady gets some training on customer service. She is awful and had a bad attitude every single day. Saying good morning demonstrates courtesy, education, and respect, especially when we were forced to interact with her to get our breakfast voucher each day. She had no respect or courtesy for guests or other employees, which was really sad to experience.
Verified traveler
Stayed 8 nights in Aug 2023