"Muy buenos"

"The pool hours were not as they had said online and I am a swimmer I was not allowed to go into the pool. They were very stingy with their towels, and none of the staff speaks English, which is shocking for a large chain like that the older staff had no English experience I asked for to exchange my wet towel for a dry towel at the pool and I was literally treated like a criminal. Do not stay here. They are dismissive. I left this morning at 6:30 AM to the airport. None of the people at the...

"The service and included amenities on our trip were excellent. Complimentary buffet breakfast and more than one restaurant to choose from; complimentary snacks and beverage; and complimentary tapas hours. Clean, modern and large lobby area with plenty of comfortable space. Centrally located and very friendly and helpful staff."