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"Convenient location! Beds were very comfortable. Awesome that you use plastic covers over the remote control, and cups are individually wrapped. Breakfast was very good! Everyone was kind and helpful."

"Beautiful large rooms and luxurious bathroom. Hotel and restaurant staff were friendly and always willing to help. Onsen was great too and had it to myself the 2 times I went. Lobby and common areas were a little worn and dated but clean. Fantastic value for what I paid considering surrounding hotels were 2-3 times more and maybe not as nice. Definitely recommend."

"The service during my stay in Hoshinoya was the best. It was good time to fully enjoy nature during my stay. Thank you very much to all member of Hoshinoya."

"Really clean and everything is nice"

"We had a quiet and peaceful time"

"The hotel was close to the train station, but it was quiet. The staff was nice. I had a massage which was great. The room was clean and comfortable."

"The staff was friendly. I had a smoking room and asked to be changed to a non-smoking room. There were none available. They had room/fabric spray to help with the smoke smell, but it didn't help. I'm sure if I could have had a non-smoking room, I would have enjoyed my stay more. The hotel was close to the train station so it was loud during the day. It was no problem at night. It was convenient to do laundry at the hotel. "

"When I reserved the Suite Room through Expedia, the check-out time for this special room was 11:00 a.m. However, when we checked-in at the facility, the from receptionist instructed us that 10:00 a.m. was the firm check-out time, no exceptions. My wife was feeling ill, so a later checkout time would have been much better. The Dinner buffet restaurant seating was extremely slow, even though we had a time reservation. Breakfast buffet seating was even worse. We had to wait 20 minutes to be seated. We wanted to play table tennis, and we asked 3 different times throughout the evening; however, we were told that the tables had already been reserved all through the evening hours. Each time (4 times) that we physically checked, no one was using the table tennis tables. There were 2 tables, both unoccupied all 4 times that we checked. Terrible service!"

"It was quiet yet close to shopping and train station. Lovely place. I wish the restaurant would offer more Japanese meal options for lunch and dinner."